Maintaining Category Excellence & 100% Brand Compliance Nationwide

Client: Hiatt Hardware | Scope: 280 Retail Stores | Frequency: 6-Weekly Cycles

Overview

Hiatt Hardware, a leading provider of architectural ironmongery and hardware solutions, requires pristine in-store presentation and maximum stock availability across their retail partner network. To uphold brand standards and optimise sales performance, Hiatt Hardware partnered with RAS Store Support to deliver a recurring, structured compliance and merchandising maintenance program across 280 store locations nationwide.

The Challenge

Hardware categories often suffer from high footfall disruption, stock misplacement, damaged packaging, and shelf gap friction. Without continuous in-store intervention:

  • Product bays quickly become disorganised, impacting shopper navigation.

  • Stock integrity errors and hidden gaps lead to lost revenue.

  • Retailers struggle to consistently enforce brand presentation guidelines across large regional store footprints.

Hiatt Hardware required an agile, nationwide field team capable of executing regular, reliable store maintenance while providing full visual proof of performance.

The RAS Solution

RAS Store Support deployed a dedicated tactical field merchandising team to conduct recurring 6-weekly compliance cycles across all 280 designated stores. The operational scope includes:

  • Bay Merchandising & Presentation: Re-merchandising displays to strict planogram guidelines, ensuring correct pricing display and clean presentation standards.

  • Stock Replenishment & Gap Management: Active stock checks to pull inventory forward, identify hidden out-of-stocks, and optimise shelf fill rates.

  • Waste & Packaging Clearance: Removal and disposal of damaged packaging and transit waste to keep retail bays pristine and ready for trading.

  • Store Sign-off & Auditing: In-person store manager sign-offs at the conclusion of every visit to maintain accountability and retailer alignment.

  • Photographic Verification via RAS Dashboard: Real-time upload of before-and-after imagery to our proprietary RAS Sourcing Dashboard, giving Hiatt Hardware instant visibility into campaign execution across every single location.

Hyatt Tactical Merchandising

Key Outcomes & Results

  • 100% Audit Coverage: Delivered consistent 6-weekly cycle visits across all 280 nationwide stores.
  • Enhanced Visual Impact: Elimination of cluttered bays, damaged stock, and incorrect planogram layouts.
  • Complete Transparency: Real-time access to before-and-after photographic proof and store sign-offs via the bespoke dashboard platform.
  • Sales Growth: Improved shelf fill and gap resolution directly supported elevated sell-through rates across the hardware category.

Ready to Transform Your Category Compliance Nationwide?

Protect your brand standards, eliminate lost sales from stock gaps, and gain total visibility into your in-store operations.

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